Dashboards: how to measure and understand performance

How is your organization performing?  This seemingly straightforward question is actually very difficult to answer.  There are multiple levels of performance: the individual level, team level, process level, and organizational level.  There are also multiple ways to measure performance: compare to a historical baseline, against peers, an aspirational target, etc.  But many organizations don’t have Read more about Dashboards: how to measure and understand performance[…]

When HR Business Partners Become Strategic

HR Business Partners: Current State vs Ideal State Human Resources transformation has been a prominent theme in the past two decades. Despite this penchant for change and even the movement towards more strategic work, HR still struggles to effectively partner with business leaders. According to a study by the Corporate Leadership Council in which ~16,000 Read more about When HR Business Partners Become Strategic[…]

Shared Services: a strategy to improve performance

How to evaluate shared services as a strategy to improve performance What is a shared service? Some of the largest companies in the world to include Proctor & Gamble, Colgate-Palmolive, Mars and USAA use Shared Service Centers (SSCs) as a means to provide common transactional services across their organizations. These SSCs produce higher quality services for the Read more about Shared Services: a strategy to improve performance[…]

Centers of Excellence: Driving Consistent Organizational Excellence

Centers of Excellence: Definition and Value A growing number of organizations have recognized the strategic potential of HR and have transformed some portion of their HR operations to deliver more effective and efficient services. Yet, despite these structural changes, 44% of HR professionals in large organizations say that it is difficult to move HR from Read more about Centers of Excellence: Driving Consistent Organizational Excellence[…]

Changing Views of Human Resources

Moving Human Resources out of the “Back Office” Across industries and sectors business leaders recognize that attracting, developing, and retaining a qualified workforce is essential to growth and success.[1] From workforce planning to recruiting, from managing benefits to talent development, and from processing retirement to human capital management, the culture and systems created by Human Read more about Changing Views of Human Resources[…]